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Shipping

Shipping Policy

Last Updated: October 23, 2026

At lifebag.nl, we strive to get your order to you as quickly and reliably as possible. All orders are processed and shipped from our facility in Rotterdam, Netherlands.

1. Shipping Rates & Free Shipping

We offer Free Shipping on all orders over €100 within the European Union. For other orders, a flat shipping rate applies per destination:

  • Netherlands: €8 · free on orders over €100
  • European Union: €16 · free on orders over €100
  • Rest of Europe and worldwide: €26 per parcel (one parcel holds up to 2 kits or 1 combo pack)

2. Order Processing Time

  • All orders are processed within 1–2 business days.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if a significant delay is expected.

3. Shipping Carriers

To ensure the best service, we use a combination of PostNL and DHL, depending on the destination and the availability of the service at the time of your order.

4. Delivery Estimates

Delivery times depend on your location:

  • Netherlands · PostNL / DHL · 1–2 Business Days
  • Belgium / Luxembourg · PostNL / DHL · 2–3 Business Days
  • Germany / France · PostNL / DHL · 3–5 Business Days
  • Rest of EU · PostNL / DHL · 4–8 Business Days
  • Outside the EU · Delivery times vary by destination; you will receive a tracking link when your order ships

Note: Delivery delays can occasionally occur due to seasonal peaks or local courier issues.

5. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can monitor your package’s progress directly on the PostNL or DHL tracking portals.

6. Shipping Address & Delivery

Please ensure your shipping address is correct. We are not responsible for deliveries to incorrect addresses provided by the buyer.

  • Shipment Location: Teilingerstraat 126, 3032AW, Rotterdam, NL.
  • Service Area: We ship to the Netherlands, the rest of the European Union and worldwide. Orders shipped outside the EU may be subject to import duties and taxes, which are the responsibility of the recipient.

7. Damages

If you receive your order damaged, please save all packaging materials and damaged goods and contact us immediately at info@lifebag.nl.